1. Definition of terms.
1.1. Public offer (hereinafter - the "Offer") - the public offer of the Seller, addressed to an unspecified circle of persons, to conclude a contract for the sale of goods remotely with the Seller (hereinafter - the "Agreement") on the terms contained in this Offer.
1.2. The product or service is the object of the agreement between the parties, which was selected by the buyer on the website of the online store and placed in the basket, or already purchased by the buyer from the seller online.
1.3. The online store is the Seller's website, which has the address: https://rattwood.com/, created for the conclusion of retail and wholesale sales contracts based on the Buyer's familiarization with the description of the Goods proposed by the Seller using the Internet.
1.4. The buyer is a legally competent natural person who has reached the age of 18, receives information from the Seller, places an order for the purchase of goods presented on the website of the Internet store for purposes not related to the implementation of entrepreneurial activities, or a legal entity or an individual entrepreneur .
1.5. The seller is FOP Khanyk Olha Yuriivna. Identification code 2701714462.
2. Subject of the Agreement
2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.
2.2. The date of conclusion of the Contract-offer and the moment of complete and unquestionable acceptance by the Buyer of the terms of the Contract shall be considered the date when the Buyer fills out the order form located on the website of the online store, provided that the Buyer receives an electronic confirmation of the order from the Seller.
3. Placement of the Order
3.1. The buyer independently places an order in the online store through the "Basket" form or by using the phone number indicated in the contact section of the online store.
3.2. The Seller has the right to refuse to transfer the order to the Buyer in the event that the information provided by the Buyer during the order placement is incomplete or raises suspicions about their validity.
3.3. When placing an order on the website of the online store, the Buyer undertakes to provide the following mandatory information necessary for the Seller to fulfill the order:
3.3.1. last name, first name of the Buyer;
3.3.2. the address to which the Goods should be delivered
3.3.3. contact phone
3.3.4. Identification code for a legal entity or an individual entrepreneur.
3.4. The name, quantity, article number, and price of the Product selected by the Buyer are indicated in the Buyer's basket on the Internet store website.
3.5. If any of the Parties to the contract needs additional information, it has the right to request it from the other Party. If the Buyer does not provide the necessary information, the Seller is not responsible for providing quality service to the Buyer when purchasing goods in the online store.
3.6. When placing an order through the Seller's operator (clause 3.1. of this Offer), the Buyer undertakes to provide the information specified in clauses 3.3 - 3.4. of this Offer.
3.7. The Buyer's acceptance of the terms of this Offer is carried out by entering the relevant data into the registration form on the website of the online store or when placing the Order through the manager.
3.8. The buyer is responsible for the accuracy of the information provided when placing the Order.
3.9. By concluding the Agreement, i.e. accepting the terms of this offer (the proposed terms of purchase of the Goods), by placing the Order, the Buyer confirms the following:
a) The buyer is fully and completely acquainted with and agrees with the terms of this offer (offer);
b) he gives permission for the collection, processing and transfer of personal data, the permission for the processing of personal data is valid for the entire term of the Agreement, as well as for an unlimited period after its expiration. In addition, by concluding the contract, the Buyer confirms that he has been informed (without additional notification) of the rights established by the Law of Ukraine "On the Protection of Personal Data", about the purposes of data collection, as well as that his personal data is transferred to the Seller for the purpose of being able to fulfill the conditions of this Agreement, the possibility of mutual settlements, as well as to receive invoices, acts and other documents.
The Buyer also agrees that the Seller has the right to provide access and transfer his personal data to third parties without any additional notifications from the Buyer for the purpose of fulfilling the Buyer's order. The extent of the Buyer's rights as a subject of personal data in accordance with the Law of Ukraine "On the Protection of Personal Data" is known and understood by him.
4. Price and Delivery of the Goods
4.1 Prices for Goods and services are determined by the Seller independently and indicated on the website of the online store.
4.2 Prices for Goods and services may be changed by the Seller unilaterally depending on market conditions. At the same time, the price of a separate unit of the Product, the cost of which has been paid in full by the Buyer, cannot be changed by the Seller unilaterally.
4.3. The cost of the Product, which is indicated on the website of the online store, does not include the cost of delivery of the Product to the Buyer. The cost of delivery of the Goods is paid by the Buyer in accordance with the current rates of delivery services (carriers) directly to the delivery service (carrier) chosen by him.
4.4. The price of the Product indicated on the website of the online store does not include the cost of delivery of the Product to the Buyer's address.
4.5. The Seller can indicate the approximate cost of delivery of the Goods to the Buyer's address when the Buyer makes a corresponding request to the Seller by sending a letter to the e-mail or when placing an order through the manager of the online store.
4.6. The Buyer's obligations to pay for the Goods are considered fulfilled from the moment the funds are received by the Seller on his account.
4.7. Settlements between the Seller and the Buyer for the Goods are carried out by the methods indicated on the website of the online store in the "Payment and Delivery" section.
4.8. When receiving the goods, the Buyer must check the conformity of the Goods with the qualitative and quantitative characteristics (product name, quantity, completeness, expiration date) in the presence of the representative of the delivery service (carrier).
4.9. The buyer or his representative, during the acceptance of the goods, confirms with his signature on the goods receipt / or in the order / or in the transport invoice for the delivery of the goods that he has no complaints about the quantity of the goods, appearance and completeness of the goods.
4.10. The right of ownership and the risk of accidental loss or damage to the Goods shall be transferred to the Buyer or his Representative from the moment of receipt of the Goods by the Buyer in the city of delivery of the Goods upon independent delivery of the Goods from the Seller, or during the handover by the Seller of the goods to the delivery service (carrier) chosen by the Buyer.
5. Rights and obligations of the Parties
5.1. The seller is obliged to:
5.1.1. Deliver the goods to the Buyer in accordance with the terms of this Agreement and the Buyer's order.
5.1.2. Not to disclose any private information about the Buyer and not to provide access to this information to third parties, except for cases provided by law and during the execution of the Buyer's Order.
5.2. The seller has the right to:
5.2.1 Change the terms of this Agreement, as well as the prices of Goods and services, unilaterally, by placing them on the website of the online store. All changes take effect from the moment of their publication.
5.3 The buyer undertakes:
5.3.1 Before concluding the Agreement, familiarize yourself with the content of the Agreement, the terms of the Agreement and the prices offered by the Seller on the website of the online store.
5.3.2 In order for the Seller to fulfill his obligations to the Buyer, the latter must provide all the necessary data that uniquely identify him as the Buyer and are sufficient for the delivery of the ordered Goods to the Buyer.
6. Return of the Goods
Return and exchange of goods is possible within 14 days after receiving the goods by the buyer.
Return delivery of goods is carried out at the expense of the buyer.
If at the time of receiving the product after making the purchase, you understand that the product you purchased has various types of manufacturing defects, then you can always exchange it for another one. In order to exchange or return a product, you only need to present three things:
– the product itself without visible signs of use and without damage;
- native packaging;
- Act of receiving and handing over the goods with an indication of the defects of the goods!
If suddenly, after reading the instructions, you find that some parts or components are missing, feel free to contact us to order the missing part.
Non-refundable:
• goods reduced in price.
• Collected or damaged goods after purchase.
• Mattresses (without packaging / with broken packaging or used).
• Goods that were executed or brought under an individual order.
To make a complaint, you must provide a photo / video of the damaged product. The period for consideration of complaints by the supplier plant is up to 14 working days!
In accordance with the Law "On the Protection of Consumer Rights", the company can refuse the consumer to exchange and return goods of proper quality, if they belong to the categories specified in the current List of non-food goods of proper quality, which are not subject to return and exchange.
7. Liability
7.1. The Seller is not responsible for damage caused to the Buyer or third parties as a result of improper installation, use, storage of the Goods purchased from the Seller.
7.2. The Seller is not responsible for improper, untimely fulfillment of Orders and its obligations in the event that the Buyer provides inaccurate or erroneous information.
7.3. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the current legislation of Ukraine and the provisions of this Agreement.
8. Confidentiality and protection of personal data.
8.1. By providing his personal data on the website of the online store when registering or placing an Order, the Buyer gives the Seller his voluntary consent to the processing, use (including the transfer) of his personal data, as well as taking other actions provided for by the Law of Ukraine "On the Protection of Personal Data ", without limiting the validity period of such consent.
8.2. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Seller to provide information to counterparties and third parties acting on the basis of a contract with the Seller, including for the fulfillment of obligations to the Buyer, as well as in cases where the disclosure of such information is established by the requirements of the current legislation of Ukraine.
8.3. The buyer is responsible for keeping his personal data up-to-date. The Seller is not responsible for poor performance or non-fulfilment of its obligations due to the irrelevance of information about the Buyer or its inconsistency.
9. Other conditions
9.1. This contract is concluded on the territory of Ukraine and is valid in accordance with the current legislation of Ukraine.
9.2. All disputes arising between the Buyer and the Seller shall be resolved through negotiations. In case of failure to reach a settlement of the disputed issue through negotiations, the Buyer and/or the Seller have the right to apply for a resolution of the dispute to the judicial authorities in accordance with the current legislation of Ukraine.
Address and details of the seller:
FOP Khanyk O.Y.
Legal address: 79037, Lviv, st. B. Khmelnytskyi, 233/44
POSTAL ADDRESS: 79034, Lviv, st. Heroiv Krut, building 1st floor
EDRPOU 2701714462
R/y UA153252680000026001097198001 in PJSC AKB "Lviv"