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This document specifies the terms on which you interact with us through the site www.rattwood.com or by phone (“Our contact center”).
Please read these Terms and Conditions carefully and ensure that you understand them before contacting us or ordering any goods from us. We recommend that you keep a copy of these Terms for future reference.
By interacting with us through our website or our Contact Center, you agree to these Terms and Conditions. When ordering the Goods, you will need to familiarize yourself with these Terms and Conditions. If you do not agree to comply with these Terms and Conditions and you will not be affiliated with them, you will not be able to interact with us or order goods from us.
Terms and Conditions
1.1 Your account
1.1.1 You will need an account to fully interact with us, including placement of orders from us.
1.1.2. You must be over 18 years old to create an account.
1.1.3 When creating an account, the information you provide must be accurate and complete. If any of your information changes later, then you are responsible for updating it.
1.1.4 We recommend that you choose a trusted password for your account. You are responsible for maintaining your password. If you believe that your account is being used without your permission, you must contact us immediately.
1.1.5 We are not responsible for the unauthorized use of your Account.
1.1.6 You do not have to use a different account.
1.1.7 You do not have the right to share your account with anyone else or to give someone else permission to use your account.
1.1.8 Any personal information provided in your account will be protected.
1.2 Goods, prices and availability
1.2.1 We make every effort to ensure that the description and graphic representation of the Products available to us are in accordance with the actual Goods. However, please pay attention to the following:
184.108.40.206 Product Images are intended for illustration purposes only. There may be slight variations in color between the product image and the actual product sold due to differences in computer displays and lighting conditions.
1.2.2 In certain cases, you may need to choose the desired size, model, color, number of the product you are buying.
1.2.3 We make every effort to ensure that all prices published by us at the time of publication are correct. We reserve the right to change prices and add or remove special offers from time to time and as necessary. Changes in the price will not affect retrospectively any Order that you have already placed, unless the price is incorrect.
1.2.4 All prices are verified by us when we process your order. In cases where we have found incorrect price information, we reserve the right to cancel all or part of your order.
1.2.5. If the price of the Goods you have ordered has changed in the process of placing the order, you will be charged the price published at the time of placing your order.
1.2.6 All prices published by us include VAT.
1.2.7 Delivery costs are not included in the price of goods published by us. Please check out our website for details on our shipping options and related costs.
1.2.8 Decreasing prices for sales and advertising reasons only for the specified period.
1.3 Manufacturer’s Warranties
The manufacturer’s warranty arises in addition to your legal rights as a consumer (that the Goods meet their description that they are of satisfactory quality and meet the goals). For goods that do not conform to their description, are not satisfactory quality or are not suitable for purposes, you may be entitled to return the Goods to us.
2. Interaction on distance and sales
2.1. The terms in section 2 apply only when you co-operate with us and order goods from us through our website or our Contact Center.
2.2 Interaction with our Contact Center
2.2.1 You undertake to take any necessary steps to contact our Contact Center, including the cost of any telephone calls, text messages, emails, letters, or any other correspondence that you communicate with us. .
2.2.2 Contact with our Contact Center is provided “as is” and “available” basis. We may, at any time, change, suspend or cancel our Contact Center (or any part thereof) at any time and without notice. We will not be liable to you in any way if our Contact Center (or part of it) is not available at any time and for any period.
2.2.3 The time of our Contact Center is published on our web site. We reserve the right to change the time of work at any time and without notice.
2.3 Interaction with our website
2.3.1 You are responsible for any actions required to access our website.
2.3.2 Access to our website is provided “as is” and on an “available basis”. We may at any time change, suspend or suspend the operation of our website (or any part thereof) at any time and without notice. We will not be liable to you if our website (or any part thereof) is unavailable at any time and for any period.
2.3.3 We take all appropriate skills and caution so that our websites are safe and free from viruses and other malicious software. However, as far as permitted by law, we do not make any representations, warranties or warranties that our website meets your requirements that they will not violate the rights of third parties or that they will be compatible with all software and hardware or that they will be protected.
2.3.4 You are responsible for protecting your hardware, software, data, and other materials from viruses, malware, and other Internet security risks.
2.3.5 You must not intentionally enter into viruses or other malicious software or any other material that is harmful or technologically harmful to our website or use our website as a tool for the transmission of such viruses or other malicious software. .
2.3.6 You must not attempt to obtain unauthorized access to any part of our website, the servers on which our website is stored, or any other server, computer or database connected to our website. .
2.3.7 You should not attack our website due to denial of service.
2.3.8 You may use our website only in such a legitimate manner as:
220.127.116.11 You must ensure that you fully comply with any and all local, national or international laws and / or regulations;
18.104.22.168 You must not use our website in any way or for any purpose that is illegal or fraudulent;
22.214.171.124 You must not use our website to purposely send, download, or otherwise transmit data containing any form of virus or other malicious software, or any other code intended to adversely affect the computer hardware, software, or any data;
126.96.36.199 You must not use our website in any way or for any purpose whatsoever with the aim of harming any person or persons in any way.
2.3.9 We reserve the right to suspend or terminate your access to our website if you materially violate the provisions of these Terms. In particular, we can take the following actions:
188.8.131.52 suspend temporarily or permanently, your ability to access our website.
2.4.1 You can make an order through our website or our Contact Center. Before you send us your order, you will be given the opportunity to review your order and make changes. Please make sure that you have carefully checked your order before placing it.
2.4.2 No part of our website or your communication with our Contact Center is a contractual proposal that may be accepted. Our confirmation of receiving your order using the Order Processing Message indicates that we have accepted it. Your Order is a contractual offer, which we, at our sole discretion, can accept.
2.4.3 The order processing message should contain the following information:
184.108.40.206 Confirmation of the Goods and ordered quantity;
220.127.116.11 The fully detailed price of the ordered Goods, including, where applicable, taxes, delivery and other additional costs.
2.4.4 We require an accurate, valid email address for you so that we can send you a notice of processing orders. If you do not provide an accurate, valid email address when placing an order, we do not assume responsibility for not receiving a notice of processing orders or any communications relating to the event of acceptance of orders that follow.
2.4.5 If, for any reason, we do not accept or can not fulfill your order, payment is not made under the usual conditions. If you make a payment, any such amounts will be returned to you as soon as possible.
Payment for the goods is made:
2.5.1 Cash with an independent fence from our warehouse
2.5.2 Postpay at the carrier’s office
2.5.3. By non-cash calculation according to the invoice
2.6 Purchasing, risk and ownership
2.6.1 When you buy goods from us, you will be provided with a predicted date, dates or date ranges to fulfill your order or the parts from which it is made up. If we are delaying the execution of your order, we will execute it within 30 calendar days from the date of the notice of the order processing – this is the latest date, unless otherwise agreed and no other major-gravity circumstances arise.
2.6.2 Goods ordered by us will be delivered by the courier service or you can pick them up by yourself.
2.6.3 In the least likely case, the goods will be delivered to the Goods within 30 calendar days from the day the order is processed (unless otherwise indicated in the order processing message, or other orders must be executed after this period) if one of the following actions is performed , You can immediately cancel your order.
18.104.22.168 We have refused to deliver your goods;
Or 22.214.171.124 Given all relevant circumstances, delivery during this period was important;
Or 126.96.36.199 You told us when ordering the goods that delivery during this period was necessary.
2.6.4 If you do not wish to cancel your order in accordance with the conditions set out in 2.6.3, or if none of the above circumstances apply, you can specify a new valid execution date that is realistic for our execution. If we do not make an order to this date because of our sole responsibility, you can cancel your order.
2.6.5. If you have ordered goods for delivery to us, the order is deemed to be completed when we delivered the Product to the address provided by you, including, where appropriate, any alternate address specified in your order.
2.6.6 Ownership of goods goes to you when we receive all funds for goods.
2.7 Defective, damaged or incorrect goods
2.7.1 We must provide Products that are of good quality suitable for purposes as described at the time of purchase in accordance with the terms and conditions set forth in Clause 1.2, in accordance with any information in the contract we provided and that conforms to any -any samples or models that you have seen or researched (unless we have notified you of any differences). If any product you have purchased does not respond and, for example, has defects or damage when you receive them, or if you receive an incorrect product, please contact us as soon as possible to inform us of a malfunction. damage or error, and also to arrange for a refund, repair or replacement.
2.7.2 In the event that the goods we sell for you do not meet the conditions set out in paragraph 2.7.1 and we at our discretion agree that it is not related to your actions, use or handling of the goods that is the reason, starting from the day when you receive the goods, you have within 14 calendar days the right to refuse the order and receive full reimbursement. In addition, you can ask for product repair or replacement. If we agree to repair or replace the goods, we will bear any related costs and repair or replace it within a reasonable time and without serious inconvenience. In certain circumstances, where we, at our discretion, decide that repairs or for
2.7.2 In the event that the goods we sell for you do not meet the conditions set out in paragraph 2.7.1 and we at our discretion agree that it is not related to your actions, use or handling of the goods that is the reason, starting from the day when you receive the goods, you have within 14 calendar days the right to refuse the order and receive full reimbursement. In addition, you can ask for product repair or replacement. If we agree to repair or replace the goods, we will bear any related costs and repair or replace it within a reasonable time and without serious inconvenience. In certain circumstances, where we, at our sole discretion, decide that repairs or replacement are impossible, disproportionate or not profitable, we reserve the right to offer you a full refund.
2.7.3 If, after repair or replacement, the goods still fail (or if we can not do it as described earlier, or failed on time or without serious inconvenience), you have the right to either keep the Goods at a reduced price or reject them in exchange for reimbursement If you make the final right to reject the goods more than six months after receipt of the goods, we may reduce any refund to reflect the use that you have taken out of the product.
2.7.4 Note that you are not entitled to repair, replace, or refund under the conditions set out in 2.7.2 or 2.7.3, if we have notified you of defect, damage or other issues with the Goods prior to their purchase, and This is due to the same problem that you now want to return; If you have purchased the Goods for an inappropriate purpose that is not obvious, and also was not known to us, and the problem arose from your use of the Product for this purpose; Or if the problem arises due to normal wear, misuse, or intentional or negligent damage. Please also note that you can not return the Goods to us under the terms set out in 2.7.2 or 2.7.3 only because you changed your mind.
2.7.5 If you wish to return the Goods to us for any reason, you must inform us within 14 calendar days from the date of the Goods, by writing to us by e-mail.
2.7.6 When returning the Goods to us, it is your responsibility to ensure that the goods are packed properly and carefully so that they are not damaged. Failure to do so may result in the refusal of the return of your product and / or any reimbursement due to a decrease in the value. If you return the Goods due to a change in your opinion, they must be returned to us in an unused and re-acceptable condition, or they can not be accepted.
2.7.7 If you return the Goods to us without notice or without the use of the return authorization procedure, or if the goods can not be found, the refund can not be provided. The burden of proof is yours to prove that the goods have been returned to us and that they were safely returned and not damaged during transportation. If you return us the Goods without notice or permission from us, then you are responsible for any expenses you incur.
2.7.8. If refunds are required due to the return of the goods to us, we will refund the money only upon receipt of the returned Goods. Refunds will be processed as soon as possible and within 14 calendar days upon receipt of the returned Goods, if we have no reason to appeal your reason for the return of the Goods.
2.7.9 If you return all the goods from your order to us in full, and you informed us of your intention to do so using the return authorization procedure and all these returned goods have been returned to us for compelling reasons, you will also be returned any shipping costs paid by you when the Product was originally purchased. If you only return part of your order to us, then you are not entitled to reimbursement of the shipping costs paid by you when the Product was originally purchased.
2.8 Cancellation and return of goods if you change your mind
2.8.1 You are entitled to a period of “freezing” during which you can cancel the Contract for any reason. This period begins after the first event, the acceptance of the order, or 12 hours after sending you a notice of processing the order, if before that we did not notify you of the intention to subsequently cancel all or part of your order, whichever comes first earlier, that is, when a contract between you and us is formed.
2.8.2 If the Goods are delivered to you in the single installment (individual or several items), the “freezing” period ends within 14 calendar days from the day you receive the Product.
2.8.3 If Goods are delivered on separate batches on separate days, the “freezing” period ends every 14 calendar days from the day you receive each batch of the Goods.
2.8.4 If you wish to exercise your right to cancel during the “freezing” period, you must inform us of your decision during the “freezing” period by sending a letter to our e-mail available on our web site. Please note that the “freeze” period lasts throughout the calendar day. If, for example, you notify us of your intention to return the Goods to us, using the return authorization procedure at 23:59 on the last day of the “freeze” period, your cancellation will be valid and acceptable.
2.8.5 Until you cancel you during the “cooling” period, you must be careful about the Goods and not use them, otherwise you will not be able to cancel your order in accordance with the conditions specified in paragraph 2.8.1.
2.8.6 Please note that you may lose your legal right to cancel in the following circumstances:
188.8.131.52 Goods were personalized or executed in your specification;
184.108.40.206 You have assembled the Goods and / or have started to use the Goods;
220.127.116.11 Goods were made to order or received by us specifically for you.
2.8.7 Please make sure that you return goods to us no later than 14 calendar days from the day you received the order.
2.8.8 The refunds we agree to pay you in connection with your cancellation during the “disconnection” period will be provided to you within 14 calendar days from the following:
18.104.22.168 Day when we receive goods back;
Or 22.214.171.124 If we have not yet sent you goods, the day you notify us that you want to cancel the contract.
2.8.9 The refund may be reduced for any damage to the Goods due to your improper handling. The term “mistreatment” means any behavior that may harm the product. Please note that if we return the amount of money before we receive the Goods and have the opportunity to check them, we may subsequently charge you the appropriate amount if we find that the goods have been damaged or to refuse full refunds. .
3. Events outside of our control (Force Majeure)
3.1 We will not be liable for any failures or delays in the performance of our obligations if this failure or delay arises for any reason beyond our reasonable control. Such reasons include, but are not limited to: power failure, Internet failure of the service provider, strikes or other industrial actions by third parties, rebellions and other civilian worries, fires, explosions, floods, hurricanes, earthquakes, floods, terrorist acts (or the threat thereof attacks, military actions (declared, unannounced, threatened, real or war preparations), epidemics or other natural disasters, or any other event beyond our reasonable control.
3.2. If any event as described in paragraph 3.1 occurs, this may adversely affect our performance, any of our obligations under these terms and conditions:
3.2.1 We will notify you as soon as possible;
3.2.2 Our obligations under these Terms (and thus the Contract) will be suspended, and any terms upon which we are liable will be increased accordingly;
3.2.3. We will notify you when an event that was not under our control will end and provide details of any new dates, times or availability of the Goods, if necessary;
3.2.4. If an event beyond our control lasts more than 16 weeks, we will cancel the Contract and inform you about cancellation. Any reimbursement due to this cancellation will be paid to you as soon as possible and in any case within 5-7 calendar days from the date on which the Contract is canceled;
3.2.5 Якщо подія поза нашим контролем проходить і триває більше 16 тижнів і Ви бажаєте скасувати Контракт, Ви можете це зробити. Будь-яке відшкодування в результаті такої анулювання буде виплачено Вам якнайшвидше, і в будь-якому випадку протягом 5-7 календарних днів з дня скасування контракту.
3.2.6 Якщо договір скасовано вами або нами, як зазначено в розділі 3.2, якщо будь-який товар знаходиться у вашому розпорядженні, ми залишаємо за собою право вимагати повернення таких товарів протягом 14 календарних днів з першого дня нашого запиту.